Product FAQ

Is Cuppow reusable?

Yes! Our goal is to divert as much waste as possible from landfills, so Cuppow was designed to be sturdy and long-lasting; you should be able to reuse it indefinitely! We want you to enjoy it again and again for years to come!

With each use you’re diverting disposable lids and containers from the waste stream. Throw away the throwaway lifestyle!

Have any issues or questions? Be in touch: support@cuppow.com

WHAT IS CUPPOW MADE FROM?

Cuppow is made from a carefully selected food safe plastic that is just the right thickness for both durability and ease of use for hot and cold beverages. It won’t stain or bend and it also boasts great environmentally friendly qualities including:

• BPA Free
• BPS Free (a popular BPA replacement with the similar concerns)
• Phthalate Free

The plastic used is 100% recycled (from post-industrial sources) and is 100% recyclable. Because it’s recycled and recyclable (including the packaging!) every Cuppow is a part of a completely sustainable cycle that diverts waste from landfills.

Is plastic really safe for me and my kids?

Yep! The right plastics in the right places can actually be a beautiful thing.

Plastics that are certified safe for use with food and drink, like that used to make Cuppow, are safe for users of all ages. There is no leaching and no harmful compounds (Cuppow is entirely free of BPA, BPS, and phthalates).

It’s an incredibly versatile and durable material- and when using superior quality plastic like we’ve selected, it’s something that can be used safely for a long time.

We did consider making Cuppow from other types of materials, but our extensive research and testing convinced us that the correct source of plastic would ultimately be safer than a product made with metal or glass, and would last longer than if it were made from silicone. We’re truly committed to making this the safest possible product out there (we have kids too!) and we’re doing our best at every step along the process.

WHERE IS CUPPOW MADE?

Cuppow products are made entirely in Massachusetts, USA. The many benefits of local and low-impact manufacturing are cornerstones of our company. Keeping our manufacturing in the USA, and within an hour’s drive from our headquarters, allows us to verify that our quality control standards are met, thereby allowing us to deliver you the most perfect product possible.

Our headquarters are at Fringe Union in Somerville, MA where Cuppow was imagined, designed, tested, and where our handmade letterpress packaging is produced from recycled materials by Repeat Press.

Follow us on Instagram and Twitter where we love to share and showcase the benefits of super-local manufacturing with the world!

IS CUPPOW DISHWASHER FRIENDLY?

Yes! Simply keep it with silverware or somewhere secure - it’s so light that it can get blown around and end up next to the heating element.

WHAT SIZE STRAWS CAN BE USED WITH CUPPOW?

Any standard size flexible straws will work with both wide and regular mouth lids; rigid straws are limited to 0.24” [or 6mm] in outer diameter. 

The best fitting stainless steel straws at this time are made by Endurance and are available online in multiple lengths and bends.

WHERE ARE CUPPOW PRODUCTS SOLD?

Cuppow can be found in hundreds of stores around the world! Check out our Store Locator to find one near you. You can avoid shipping and waiting by purchasing from a local business! We are committed to help create a world of strong Main Streets full of thriving, independently-owned stores!

You can always find all of our products including colors, sizes, and accessories here on our web site on the Products page.

I HAVE A NEW PRODUCT IDEA! WHO SHOULD I TALK TO?

We get this one a lot! We’re sure your idea is fantastic, but unfortunately we can’t accept, enable, or advise on any unsolicited ideas. We wish you the best in developing your idea - it’s been a blast for us!

How do I sell Cuppow at my store?

Get in touch! Email wholesale@cuppow.com and we’ll be back in touch immediately with everything you need to establish an account with us and start ordering today.

Doesn’t the glass get hot?

Canning jars are made of heat resistant glass - this means that they are safe to be exposed to even boiling temperatures, but they will get hot to the touch. We reccommend using a coozie so we made one from recycled materials that you can check out here: bit.ly/CPWcoozie

What is the Coozie made of?

The Cuppow Coozie is made of Pfelt, a material made from 100% recycled and felted PET (Plastic #1). It’s durable and tear resistant, as well as a fantastic insulator.

Where is the coozie made?

Every component of the Cuppow Coozie - Pfelt, the stitch webbing, and the patch - is Made in the USA. The coozie is constructed and packaged here in Massachusetts.

Is the coozie microwave safe?

Yes - Pfelt has a melting point of 455F (235C), which is more than double water’s boiling temperature. Just don’t reheat your drink too close to the campfire and you should be fine!

How do I clean my coozie?

Normal soap and water will do the trick. Dries quickly!

What size jar does it fit on?

Our first Cuppow Coozie fits most wide mouth 16oz jars. We have plans for more sizes/styles soon! Not sure what size jar you have? Use the button on the top left corner of this page to find out!

Where is the EIO Kids Cup Made?

We’re excited to announce that EIO Kids cup is now 100% made in the USA! The cup, sleeve, and lid are all made in the United States.

What is the EIO Kids Cup made from?

The cap is BPA free made from number “5" Polypropylene plastic. The sleeve is made from silicone. The cup is made from glass.

Is the EIO Kids Cup microwave safe?

No. The Kids Cup is not microwavable. Without the cap it is okay to microwave but we recommend using a low setting.

Is the EIO Kids Cup dishwasher friendly?

Yes, top rack only. After the initial washing, the sleeve can be left on the jar for future dishwashing or hand-washing. We recommend taking it off to clean from time to time. We also recommend allowing the sleeve to dry completely before applying to the cup. EIO's cap is best washed with warm soapy water.

How do I apply the sleeve to the cup?

Only parents, caregivers or adults can put on or take off the sleeve. Place the top of the sleeve, with the rippled edge, at the bottom of the cup. Tap it on using the palm of your hand. When it no longer slides on grab the sleeve and pull it up until the bottom of the sleeve matches the bottom of the jar enough for your jar to slide. Your Kids Cup should slide easily on counter tops.

Can I put warm and cold beverages in the EIO Kids Cup?

Yes, the Kids Cup is glass and has a protective sleeve making it perfect warm or cold drinks. Your Kids Cup is not microwave safe. It is not advised or endorsed by Cuppow to place hot liquids in the hands of children. Test the temperature of all liquids before allowing young children to consume.

Can I put smoothies or juice in the EIO Kids Cup?

YES. The Kids Cup is simple – cup and cap – no small crevices to hide leftover OJ pulp or bits of that strawberry smoothie.

Why a silicone sleeve?

The silicone sleeve’s easy-grip surface is perfect for little hands and its1.5 mm thickness helps protect the 8 oz. glass jar from breaking. Only adults should take off or put on the silicone sleeve. Silicone is an inert material and does not react with food or beverages, or produce any hazardous fumes. Most importantly, it is non-toxic, hypo allergenic and best of all – it does not promote bacteria or fungus growth.

CoffeeSock FAQ

WHAT'S A COFFEESOCK?

CoffeeSock filters are reusable coffee filters made from organic cotton.

What brewing systems are compatible?

CoffeeSock filters are available for all common brew systems. Cuppow offers CoffeeSock filters made of organically grown, untreated cotton, to replace these standard paper filter sizes:

• #2 #4 #6 cone filters
• Hario V60
• Chemex
• Standard Auto-Drip Basket

How do I get started with my CoffeeSock?

Boil a brand new CoffeeSock filter in water for 5 to 10 minutes to pre-shrink before first use.

Brew coffee exactly as you would with any paper filter.

How do you clean a CoffeeSock?

Empty CoffeeSock filter of used grounds.

Grounds make a great addition to your compost! [http://www.epa.gov/waste/conserve/tools/greenscapes/pubs/compost-guide.pdf]

Turn CoffeeSock filter inside out and rinse into disposal or catch in drain screen and add to compost. Thoroughly rinse CoffeeSock filter and squeeze out excess water. Hang to dry thoroughly before next use.

No further cleaning is necessary, but you may clean your CoffeeSock filter with a mild detergent or sanitize your CoffeeSock filter by boiling in fresh water for 5 minutes, as necessary.

How long does a CoffeeSock last?

CoffeeSock filters are durable and should last 9 to 12 months with regular use. Replace your CoffeeSock filter when richness of brew begins to decrease.

Does a CoffeeSock make the same quality coffee as the paper filters I’m used to?

It most certainly does! We’re even inclined to say it makes better coffee than your average paper filter- producing a richer, more balanced brew.

Where are CoffeeSock filters made?

CoffeeSock filters are designed and made by hand in Austin, TX.

What can I do with my leftover coffee grounds?

Coffee grounds make great compost, but grounds have many other uses! A quick internet search will show all kinds of things leftover coffee grounds are good for.

What kind of grind should I use with my CoffeeSock?

Medium grind works best for CoffeeSock filters.

Why does Cuppow sell CoffeeSock?

CoffeeSock filters are all sorts of things we love: coffee gear that’s simple and well designed. The Cuppow team traveled to Austin to meet the makers of CoffeeSock, and a new friendship was forged. We’re proud to carry a reusable product that minimizes everyday waste.

Shipping and Exchange FAQ

HOW LONG DOES IT TAKE TO GET MY CUPPOW?

We offer two shipping options: free shipping and faster shipping (for a small fee.) Once you’ve placed an order on our site it will be shipped in one business day! When it is shipped, you will receive an email with tracking info, so you can watch it as it heads your way. If something happens and you don’t get your Cuppow as quickly as you’d hoped, please don’t hesitate to get in touch with us at support@cuppow.com.

PS - The holiday season can get crazy! If there are ever any delays or problems that would prevent you getting your Cuppow in a reasonable amount of time - we’ll be in touch as early as possible.

I ORDERED THE WRONG SIZE - CAN I EXCHANGE MY CUPPOW?

No problem! Drop us a line: support@cuppow.com. Let us know how we can help and we’ll take care of it immediately!

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